Received a call or visit from us?
We act on behalf of banks and financial institutions. If you want to check who contacted you, we can help.
How we can help
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Verify our executive
Send us the executive's name and your case or lender reference and we will confirm.
Start a query -
Find out who the lender is
We will tell you the lender and the account we are following up on.
Start a query -
This is not my debt
Tell us and we will pass it to the lender for review.
Tell us -
Talk about payment
If you cannot pay in full, we will pass your request to the lender.
Send a request -
Make a complaint
Use our grievance process.
Go to grievances
Frequently asked questions
Is this call genuine?
We only follow up on accounts assigned to us by lenders. Ask for the executive's name and contact us to confirm.
Can you call me at night?
No. Our contact hours are 8 am to 7 pm.
Will you contact my family or employer?
No.
Who do I pay?
Payments go to the lender's account or the lender's official payment link, never to a personal account.